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customer service Tag Archive

Business Insights • Featured • mHelpDesk Community • Operations • Technology

10 New Year’s Resolutions for Small Businesses in 2020

The end of the year is the perfect time to reflect on the progress of your small business over the past year and to start planning your...

January 2, 2020

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Business Insights • Featured • mHelpDesk Community • Operations

10 Customer Service Stats You Should Know to Improve Your Field Service Operations

Field service professionals have to physically travel to a customer’s residence or place of business and deal with them face to face...

October 18, 2019

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Business Insights • Featured • Field Service • mHelpDesk Community • Operations

How to Handle Customer Complaints Without Damaging Your Business

This is a guest post provided by Kristin Savage. Customers complaints happen quite often, but it does not necessarily mean there is a...

June 20, 2019

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Business Insights • Featured • Field Service

Killer Words Field Service Pros Should Avoid When Talking to Customers

You’ve heard it a thousand times: “The customer is always right!” While this is true in nearly every business, it’s essential for...

September 20, 2018

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Business Insights • Field Service • Sales & Marketing

4 Reasons Your Service Business Is Not Getting Organic Leads

This is a guest post provided by a contributor from Referral Rock.   If people need your service, they are going to find you. In fact,...

September 13, 2018

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Business Insights • Featured • Field Service • mHelpDesk Community • Operations

7 Mistakes That Can Cost You The Job: A Guide for Service Businesses

Establishing long-term client relationships is essential for the success of any business. This is especially the case in the field service...

August 15, 2018

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Business Insights • Featured • Field Service • Operations • Sales & Marketing • Technology

Field Service Business Spring Cleaning Checklist [Infographic]

While your field service business is gearing up for its busy season, you might want to take some time to analyze your productivity and...

April 4, 2018

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Business Insights • Featured • Field Service • Operations • Sales & Marketing

The Right Words Field Service Technicians Should Be Using for Great Customer Service

Offering great customer service while you’re trying to complete a job can be a home service tech’s worst nightmare. Not only do you...

March 21, 2018

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Articles • Business Insights • Featured • Field Service • Operations • Sales & Marketing

4 Things Millennials Want From Customer Service [INFOGRAPHIC]

Millennials are the biggest group of homebuyers, receiving 45% of home loans. This demographic is an important audience for field service...

November 16, 2017

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