2018 mHelpDesk Highlights

Written by | Business Insights, Featured, Field Service

Just like that another year has flown by! Here’s a look back at 2018, from some of the top features and enhancements we released to our top content of the year. If you missed some of these, just click on each item to learn more about it.


Product Improvements

We’re always working to help you create better estimates and work orders, streamline your scheduling and everything else to help you better serve your team and customers. This year we released 30+ new features and enhancements. Here’s a summary of the top ones:

As a reminder, our release notes are always published on our blog. You can also follow us on Facebook or Twitter to stay updated on our releases.



This fall, Rochelle Sanchirico, our Chief Operating Officer at the time (now our Chief Executive Officer) joined an elite list of finalists competing to be named Washington D.C.’s Best Tech Manager and took home the award from Tech in Motion.

The Timmy Awards’ Best Tech Manager category recognized leaders who go above and beyond to empower their team to produce a great product through a clear and communication vision, promote career growth, ensure a great team culture and inspire innovation. The award was based on an expert judging panel and community voting, and Rochelle was awarded the trophy live in front of 200 tech enthusiasts, executives and entrepreneurs.


Top Performing Blog Posts

Our aim with mHelpDesk News, our blog and newsroom, is to share trends, tips and insights that can help field service business owners and teams shape their business strategies and improve their services and processes. Here’s a recap of our most popular posts of the year:


And with that, our team would like to wish you a happy and safe new year! We value your business and partnership. We can’t wait to bring you more features, enhancements, tips and advice in 2019!|


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Last modified: January 2, 2019

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