When running a successful field service business, managing day-to-day administrative operations can be a challenge when balancing other needs of the company. This is especially the case for growing companies with limited resources and workforce to handle the necessities of booking new appointments and setting scheduling reminders. To add to this challenge, the dynamic aspect of the digital landscape has led to many customers seeking self-serve options when inquiring about products and services, making new customer acquisitions difficult unless you’ve developed the right system to support it.
Thankfully, online booking systems take a lot of the guesswork and human resources out of the appointment setting process, automating many of the workflows necessary to run your business successfully. Here are six reasons why service pros should consider investing in online booking systems.
Minimizes Your Workload
For many service professionals, half of their time (or their office manager or administrative assistant’s time) is spent on the phone coordinating schedules and booking new appointments directly. By deploying an online booking system, service appointments are scheduled automatically, significantly minimizing the administrative workload necessary to run your company efficiently. mHelpDesk’s online customer booking tool can be added to any website to automate your appointment scheduling and new customer acquisition. It is even customizable so that it matches your branding!
Better Customer Convenience
Today, more people interact with businesses through their smartphones and tablets than through any other means. In doing so, customers are used to being able to research and purchase their products and services directly, without the need to contact a customer support agent. Online booking systems are a convenient way for customers to book their service appointments at any time of the day, without the need for follow-ups or scheduling confirmations.
Saves You Money
When a company begins to equate the amount of time and resources that are wasted on scheduling and appointment setting, the numbers can add up significantly and cut into the profitability of the business. Online booking systems are very affordable and can save business professionals countless hours in administration, allowing them to complete more jobs and focus on the growing the business effectively.
Setting up Online Booking is Easy with mHelpDesk
We’ll provide the HTML code you can copy and paste into your website HTML or a URL if you don’t have a website.
In your mHelpDesk account, just go to Settings > Online Booking under Automation to get started.
Learn more here or if you get stuck, send us a chat (within your web or mobile app).
Manage Customer Data Efficiently
Online booking systems also act as a CRM (Customer Relationship Management) system that manages and organizes customer information in a well-structured format. This is a great way to handle customers over time and provides an accessible way to access important client information as the need arises.
Creates New Marketing Opportunities
As customers continuously look for more convenient ways to purchase their products and services, it’s essential for business owners to adapt to these changes. By investing in an online booking system, you can automate your administrative workload and maximize your business efficiency while providing self-service booking options that cater to your customers’ needs.
Reduce the time and effort it takes to book appointments
With mHelpDesk, you can give your customer the option to book appointments online and once the customer books the appointment, it’s automatically converted into a job in mHelpDesk. Schedule your free demo today!
Last modified: August 8, 2018