Release Notes for Web – Jan. 11, 2017

Today we’ve launched several new features, bug fixes and performance enhancements to our web app.  Here are some of the top items:

• You can now use your Yahoo, Hotmail or AOL email address to email customers from mHelpDesk: Previously these email providers were blocked under the DMARC policy.
• Emails sent from your mHelpDesk account will now appear to be sent from an mHelpDesk email ending in “@mhelp.co“: This change is to increase email deliverability and help you serve your customers. Note: Reply emails are not affected by this change.
• View tips on how you can customize your mHelpDesk account: Within “Settings”, click the “i” info icons to get helpful information regarding customizations for your account, as shown below:

Want to check out our latest mobile release? Click here to see the release notes.

Reach out to our Customer Happiness Team via phone

+1(888)558-6275 ext. 2 or email (happy@mhelpdesk.com)

with any questions or concerns!

Last Updated By: Rochelle Sanchirico

Last modified: January 15, 2018