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As times have changed, more and more field service companies have become mobile-dependent when it comes to managing their business processes and interacting with customers. This is mainly because, over the years, there has been a significant need to digitize manual workflows and improve the overall customer experience.
Field service management software and applications provide many benefits to busy service professionals looking to take their office on the road. Here are three areas that mobile apps can assist you in when managing your field service business.
Better Business Efficiency
Field service applications remove the need to manage piles of paperwork left over from service quotations and invoices. By utilizing mobile apps, field service workers can handle all of their documentation digitally, making it easier to locate customer and appointment information and manage jobs. These applications also make invoicing much more efficient as all billing processes can be handled online, significantly reducing the likelihood of late payments.
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Reduced Operational Costs
Mobile field service applications like mHelpDesk provide advanced route optimization capabilities, helping you to minimize the amount of time spent on the road while significantly reducing wear and tear on your work vehicles. When managing multiple jobs in a day, mobile field service apps like mHelpDesk will plan your routes in real-time, helping you to maintain profitability as you navigate from one job to the next.
Get Oversight Over Your Techs’ Locations and Assign Jobs on Techs’ Proximity
Increased Customer Satisfaction
Being able to provide superior customer service even when on the road is vital to the sustainability of any field service business. Mobile field service applications help to keep customers notified at all times about the status of their appointments as well as on-the-way notifications to customers and real-time updates while jobs are being completed. Since field service applications provide optimized scheduling for technicians, it is less likely that appointments need to be canceled or rescheduled. All of these features help to build better relationships with the customer and helps to improve client retention significantly.
Mobile applications continue to improve the way that field service companies handle their jobs on the road. By investing in field service management software, you can significantly reduce your operational expenditures while increasing customer satisfaction and improving your business efficiency.
Make managing jobs easier and faster
Managing jobs the traditional way is difficult and messy. With mHelpDesk, your techs, dispatchers, schedules, work orders and everything in between is all integrated and neatly organized. Schedule your free demo now!
Last modified: November 1, 2018
