“Customer experience is the next competitive battleground. It’s where businesses are won or lost.” – Tom Knighton
Gone are the days when businesses can focus solely on improving the quality of their product or service. Consumers today expect much more and compare their experiences to the best they’ve received in the market. They don’t have different expectations for their bank, dentist or local coffee shop; they want to receive the same “Grade A” experiences they receive from companies like Uber, Amazon, Disney and Nordstrom with every company interaction they have. The plumbers, handymans and home contractors they hire are no exception. So that said, field service business owners and teams, keep these 11 customer service experience stats in mind as you finish out the end of the year and start planning for 2018.
After you read these, let us know in our comments section if any of the stats resonate with you. Are you missing the mark when it comes to your customers’ experiences? We can help, from helping you communicate in real-time with customers, send estimates faster and customize automated customer notifications — these are just a few of the many ways you can impress and satisfy more customers! If you’d give yourself a thumbs up for customer experience, we’d love to hear about it below too!
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Last Updated By: Rochelle Sanchirico
Field Service Automation
Last modified: April 6, 2018