“Customer experience is the next competitive battleground. It’s where businesses are won or lost.” – Tom Knighton
Gone are the days when businesses can focus solely on improving the quality of their product or service. Consumers today expect much more and compare their experiences to the best they’ve received in the market. They don’t have different expectations for their bank, dentist or local coffee shop; they want to receive the same “Grade A” experiences they receive from companies like Uber, Amazon, Disney and Nordstrom with every company interaction they have. The plumbers, handymans and home contractors they hire are no exception. So that said, field service business owners and teams, keep these 11 customer service experience stats in mind as you finish out the end of the year and start planning for 2018.
Did any of these consumer experience stats resonate with you? Leave us a comment below or share it with your team or network. You may also want to check out our other related content: Latest Homeowner Stats and What They Mean For You | How to Be That Service Pro That Gets Hired Time and Time Again | 10 Insanely Easy Ways Home Service Pros Can Build Customer Loyalty
Last modified: September 13, 2017