Today’s release includes some new features, bug fixes and performance enhancements to improve your experience with the mHelpDesk web app. Here’s what you need to know:

  • Now only account administrators will have the ability to delete important records in your mHelpDesk account: We pushed out this change to allow for better account security and to prevent unintentional data removal by staff and managers after hearing your feedback. This staff and manager permission change will safeguard your important information, from customer data, estimates and deposits to tickets, invoices, and payments. You’ll notice the “Delete” button will no longer be on customers, estimates, invoices and jobs for both staff and manager accounts.
  • Edit, modify, and delete a recurring job: This new recurring job feature will save you time and effort when you need to update the date and time for your recurring jobs.

recurring jobs

  • View lead invoice and estimates faster: Now you can click on a lead estimate or lead invoice and immediately see the estimate or invoice (not the lead).
  • Easier emailing: Your customers/contacts’ email addresses will now auto-populate when you begin typing the name of the customer or contact when composing an email.

Reach out to our Customer Happiness Team via phone

+1(888)558-6275 ext. 2 or email (

with any questions or concerns!


Last modified: January 24, 2017

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