About this update
Earlier this week we released two feature that many mHelpDesk customers have requested: the ability to add multiple pieces of customer equipment to one work order and the ability to clear red badge alerts.
This allows service professionals who may service multiple pieces of customer equipment in one job the ability to record that work at a more granular level for better tracking, reporting and invoicing.
Learn more about mHelpDesk Multiple Customer Equipment, including a video and step-by-step instructions on how to use it.
Clearing Red Badge Notifications
With this new feature, you can clear your newest notifications directly in the dropdown by clicking on the “x” next to the alert you would like to delete.
As always, please contact our Customer Happiness team (firstname.lastname@example.org) with any questions or concerns!
Last Updated By: Rochelle Sanchirico
Field Service Automation
Last modified: January 17, 2018