Our SMS Feature is Here

Written by | Field Service Mobile App

Hey everyone – Just a heads up that we have an early release of our new SMS (Text Messaging) feature. It’s brand new and we just finished up the first version. We know a lot of you have been pleading for early access, which is why we’re so excited.

How do I get access to it?

Since it is an early release (beta), we are throwing it in as a free Add-On in our new Growth and Success Plans. Customers on our Growth Plan will have 2500 text messages included for free. Customers on our Success Plan will have 5000 text messages included for free. It will be just .15 cents for each text after that. If you are on one of these plans just contact happy@mhelpdesk.com to turn it on.

What works right now?

SMS alerts to technicians – When you create a new work order and assign it to a field technician, mHelpDesk will send a text message including all the details about the job in a text message.

Screen Shot 2015-06-04 at 1.51.37 PM


SMS Customer Reminders – When you create an appointment for a customer, mHelpDesk will text them a reminder in advance.

Screen Shot 2015-06-04 at 1.54.03 PM


In-Job Text Messaging – If you’ve ever had to communicate through text messages about a job, you probably know what a time suck it can be. We’ve made it easy to contact the customer and technicians via text right inside a job.

Basic Customization Settings – There are 2 new notification settings to turn this feature on — if your plan is eligible to use the early release. There are also 3 new templates that allow you to customize the text messages that will be sent to both technicians and customers.

Screen Shot 2015-06-04 at 1.54.09 PM



What does the SMS roadmap look like?

This is the first release and we’re labeling it SMS v1. The good news is that SMS 1.5 is just around the corner and will add some more functionality, like better two-way texting and integration with our red badges that sit in the top right corner of mHelpDesk. We have a lot more improvements coming down the pipeline so stay tuned.

Last Updated By: Rochelle Sanchirico


Last modified: January 16, 2018

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