In today’s dynamic business landscape, most companies have accepted the fact that online interaction is a significant way their business can stay connected with their customers. Whether through website sign up forms, email support tickets, or live chat, it’s a proven fact that customers prefer these digital forms of contact when corresponding with businesses.
Improves the Customer Experience
Automated text and email notifications make life so much easier!
Free yourself from having to manually send updates to customers and office staff! Set up appointment reminders, scheduling confirmations and more! In mHelpDesk, go to Settings > Other > Notifications to get started.
Provides Additional Sales Opportunities
Keeping in touch with your current customers is a great way to bring on new business continuously. For field service companies, many times there may be recommended maintenance visits or other premium services that can be sold over time. By staying connected with your current customer base and following up with opt-in marketing emails, you can make customers aware of new services that your company offers or how they can continue to benefit from a proactive maintenance schedule.
Download your customer list for email marketing in mHelpDesk
Did you know your entire customer list can be exported into a .CSV file that you can download and import to your email marketing program? To access your list, go to People > Customers and click the down-arrow next to the Add button and select Download CSV.
See a record of all your customer communication in mHelpDesk
Access to all your customer communication history gives you the information you need to provide better customer service. In mHelpDesk, go to People > Customers and find Activity on the right hand side of the screen. Click the drop-down arrow next to the Show All button and select what you want to see.
Helps Your Business Remain Competitive
Still operating on pen and paper? Your competitors aren’t.
mHelpDesk users have quick access to all their customer records, from contact information, service history, billing and more, from wherever they are. Schedule a free demo of mHelpDesk today!
Last modified: August 9, 2018