Apps for IT Service Management Business Owners: Top 8 We Love

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These days there is pretty much an app for everything which is great because it makes our working lives easier. If you want to know what apps are the best for IT service management business owners, contractors and technicians, here are 8 great apps that will save you time while simplifying your tasks and processes.
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RescueAssist 

RescueAssist is a remote IT support app that that will help IT service management technicians support their clients through two-way screenshares, remote system takeovers, file transfers and multi-sessions support for techs to be able to handle multiple customers simultaneously. With RescueAssist’s mobile app, techs can troubleshoot from mobile device along with their desktop computers.

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mHelpDesk

mHelpDesk is a good all-rounder as it will take care of multiple business tasks. Keep track of everyone’s schedule and timesheets, and create and manage new tasks and appointments with ease. Simplify invoicing by sending professional estimates in an instant whether you’re at the office or on the go, and get paid better faster. Another important feature is real-time communication between both office and field service technicians. Everyone is kept on the same page as seamless communication is a cinch with this multi-purpose app.
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QuickBooks

QuickBooks is one of the top accounting software in the market. Organize your accounting, track your expenses, generate financial reports at the touch of a button and more! Access everything from the mobile app and don’t miss mHelpDesk’s integration with QuickBooks, which provides a 2-way sync for your estimates, invoices and more. Divider
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Ivanti 

Ivanti has many tools to help you modernize your IT service management business, including a secure, self-service password reset tool, and voice automation to help with call routing, integrated voice response and self-service. All of these tools will help you improve your customers’ experiences while making your day-to-day easier.

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Feedly

Feedly is an RSS feed reader which will help you keep up with the latest tech news. You can select from the popular tech news publishers, like TechCrunch, Wired, Lifehacker and Engadget and you whatever is not currently in the Feedbly list, helping you customize what you want to see.

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Skype 

Videoconferencing is still a popular choice for many businesses because it saves time and money. Skype will let you converse with anyone where ever they are so long as they have an internet connection. And up to twenty-five people can be present on the same call which is ideal for those all important business discussions.

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Proven

Thinking of hiring new recruits? Proven will facilitate the process by enabling you to post job listings to apt job boards via your smartphone. With Proven, you will be able to scroll through several application responses in no time at all so you can select a suitable candidate.
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Mailchimp

MailChimp allows you to build and personalize email templates so you can easily send customers marketing newsletters. It’s simple to use and a time-saving tool for communicating to leads and customers. Mailchimp charges based on number of subscribers and offers a free plan if you have 2,000 contacts or less.
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Are you an IT service management business owner? Would these apps help you do your job better?
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Last modified: April 1, 2019

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