Appliance Repair Company: 20 Questions to Ask Yourself Before Starting

Written by | Appliance Repair News

“If opportunity doesn’t knock, build a door.”

– Milton Berle

You’ve been thinking about it for a while, but you’re still hesitant and wondering if starting an appliance repair business is really the right decision for you. We can help! Try answering these 20 questions before starting your appliance repair business and see how you feel:

1. Why do you want to start an appliance repair business?

2. What is your target launch date? We recommend launching in March or April when homeowners and commercial properties are preparing for the summer months.

3. What is your startup budget? Do you qualify for a small business loan? If not, how will you cover startup costs?


4. What is your Business Plan, Company Vision and Mission Statement?

5. How will you set up the legal side of your business? Will you hire a lawyer or complete the application yourself?

6. Will you buy an existing appliance repair company or start from scratch?

7. Who is your target market?

8. Will you work with homeowners, commercial properties, or both?

9. What products and services will you provide? The most common residential appliance services are refrigerator, freezer, dishwasher, oven, stove, and garbage disposal repair.


10. Will you hire employees or work with contractors?

11. How will you get the word out? What is your marketing plan and marketing budget?

12. What separates you from the competition and why should customers choose your company over them?

13. How will you price your products and services (repair estimator)? How do they compare to the competition?

14. What will your service business marketing campaign consist of and when will it launch?

15. What appliance repair software will you use to manage your appliance repair business (estimates, work orders, invoices, employees)?

16. How will you communicate job details and other important information with your guys who are working in the field?

17. What system will you use for accounting? Will it be outsourced or done in-house? Who will be in charge of your accounting? We recommend using Quickbooks as it integrates with several appliance software solutions and is perfect for small businesses looking to grow.

18. How will customers be able to contact you if they have an issue?


19. Will you have an office administrator in charge of answering phone calls and a visually appealing website where customers can submit requests and check on the status of their jobs?

20. How will you alert customers that a job has been completed and deliver the bill? Will you use manual methods and direct mail or will you utilize an electronic system?

For more information about launching your appliance repair business operations on the right foot, check out this video.

Last modified: October 11, 2019

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